Help Topics

• CCC True Integration Setup
• Overview
• Before You Begin
• How to Setup CCC True Integration
• 1. Create Your CCC Supplier Account
• 2. Configure CCC True in 1place
• 3. Configure Part Type and Quality Code Mapping
• 4. Configure Delivery Area ZIP Codes
• Importing ZIP Codes
• 5. Configure Warehouses
• 6. Prepare Customer Records
• Obtain the CCC Customer List
• Import the CCC Customer Mapping
• 7. Prepare Item Records
• 8. Configure File Transfer
• Exporting the Data
• 9. Complete the CCC Customer Registration Process
• 10. Test the Integration
• 11. CCC Training and Activation
• Integration Workflow
• Ongoing Maintenance
• Items
• Customers
• Delivery Areas
• Integration Settings
• CCC True - Setting Up the automated Shop Registration API.
• Overview
• Accessing API Integration Details
• API Integration Settings
• Configuration Scenarios
• Shop Registration Workflow
• Shop Unregistration
• Important Notes
• CCC True - Setting Up the automated Invoice Submission API.
• Overview
• Accessing API Integration Details
• API Integration Settings
• Configuration Scenarios
• Invoice Posting Workflow
• Post-Processing Behavior
• Limitations
• Important Notes

CCC True Integration Setup

Overview

The CCC True integration allows parts suppliers using 1place to connect with CCC Intelligent Solutions (CCC) and make their inventory available to repair facilities using CCC ONE.

Once the integration is configured, CCC ONE users can:

• View your available parts and pricing in real time.
• Check part availability.
• Place electronic orders with your company.
• Have those orders automatically imported into 1place.
• Receive estimated delivery information based on your delivery area and configured delivery times.
• Receive invoices electronically from 1place.

To set up the integration, your company must:

1. Establish a supplier account with CCC.
2. Obtain the required CCC account and API information.
3. Prepare your customers and item data in 1place.
4. Configure the CCC True integration in 1place.
5. Export and transmit the required data to CCC.
6. Complete a test order.
7. Confirm that invoices are successfully transmitted to CCC.
8. Complete CCC training and activation.

Before You Begin

The following information must be available before the CCC True integration can be completed:

CCC Supplier Information

You will need to obtain the following from CCC:

• CCC Customer ID / Supplier ID
• Login credentials for invoice transmission
• File Transfer Password, when applicable
• Any other FTP/API credentials provided by CCC

If your company already has a CCC account, contact CCC at 855-874-4404 and request the information required for the API and file-transfer setup.

1place Customer ID

You will also need your company's Customer ID in 1place. This identifies your company within the 1place system and is used during the integration setup.

Customer Delivery Area

You will need a list of all ZIP codes your company services through CCC. This information is used to determine whether an order can be delivered and how many additional days should be added to the estimated delivery date.

Customer/RFID Mapping

CCC provides a Repair Facility ID (RFID) for each repair facility. The RFID must be associated with the corresponding customer record in 1place so that orders received from CCC can be matched to the correct customer.

ECOM Orders User

Before setting up the CCC True integration, create a 1place user named ECOM Orders.

This user is used to identify orders that are automatically received through eCommerce integrations. Orders received through CCC True will use ECOM Orders in the Created By field.

This makes it easier to distinguish integration-generated orders from orders manually created by a 1place user.

Important: Use the exact user name ECOM Orders so that orders received through the integration can be easily identified.

How to Setup CCC True Integration

1. Create Your CCC Supplier Account

Contact CCC Intelligent Solutions to establish your company's CCC supplier account.

CCC will provide the information required to identify your company as a supplier and communicate with CCC electronically.

Request the following information:

• CCC Customer ID / Supplier ID - this is the ID that CCC has assigned to you. This is crucial for the integration to work.
• Invoice transmission login credentials
• File Transfer Password, if applicable
• FTP/SFTP connection information
• Customer/repair-facility information available for your service area

If your company already has a CCC account, contact CCC and request the File Transfer Password and API/invoice credentials required for the 1place integration.

Provide the CCC information to your 1place implementation or support contact so the API and file-transfer configuration can be completed.

2. Configure CCC True in 1place

In 1place, go to:

Sales > Integrations > CCC True

Complete the available settings.

General Settings

Supplier ID
Enter the Supplier ID assigned to your company by CCC.

This is one of the most important settings in the integration because CCC uses this ID to identify your company as the supplier.

Company Information

Enter your company's information:

• Company Name
• Street Address
• City
• State
• ZIP/Postal Code
• Phone Number
• Contact First Name
• Contact Last Name
• Contact Title
• Contact Phone
• Contact Email

This information identifies your company to CCC.

Technical Contact

Enter the technical contact information used for the integration:

• Technical Contact First Name
• Technical Contact Last Name
• Technical Contact Title
• Technical Contact Phone
• Technical Contact Email

Email Notification

Enter the email address that should receive CCC integration-related notifications.

Fall Back Customer

Select a customer record to use when CCC sends an order for a repair facility that does not yet exist in 1place.

For example, you can create a dedicated customer such as New CCC Order and select it as the Fall Back Customer.

This prevents an order from being lost when the customer's CCC Repair Facility ID (RFID) has not yet been matched to a customer in 1place. The order can be reviewed using the fallback customer and the appropriate customer record can then be created or mapped.

Salesperson

Select the salesperson who should be assigned to CCC orders when applicable.

Part Type Override

Use this setting when you want CCC orders to use a specific part type regardless of the part type configured on the item.

Default Quality Indicator

Enter the default quality indicator to use when applicable.

For example:

• AM = Aftermarket

Delivery Cutoff Time

Enter the time that determines whether an order is considered for same-day delivery or the following delivery day.

The cutoff time works together with the Delivery Area ZIP Codes settings.

For example, if the cutoff time is 12:00 PM:

• An order received at 11:00 AM is considered for the current day.
• An order received after the cutoff is considered for the next day.

The number of delivery days configured for the customer's ZIP code is then added to this date.

Example:

If the cutoff time is 12:00 PM and an order is received at 11:00 AM:

• Base delivery date = Today
• ZIP code delivery time = 1 day
• Estimated delivery date shown in CCC = Tomorrow

If the same order is received after the cutoff time:

• Base delivery date = Tomorrow
• ZIP code delivery time = 1 day
• Estimated delivery date shown in CCC = 2 days from now

If the item must first be transferred from another warehouse, the applicable stock-transfer days are also added.

Days to Add for Stock Transfer

This value represents the additional number of days required when an item must be transferred from another warehouse before it can be delivered.

For example:

• Base delivery date = Tomorrow
• ZIP code delivery time = 1 day
• Stock transfer time = 1 day
• Estimated delivery date = 3 days from today

Default Lead Time if Out of Stock

This setting is currently not in use.

Part Preparation Lead Time

This setting is currently not in use.

Hide Zero Price

Enable this option to prevent items with a price of $0 from being displayed to CCC users.

Show Out of Stock Items

This setting is currently not in use.

Use Supplier Qty

Configure this according to how your company wants inventory quantities supplied to CCC.

Auto Ship New Orders

Configure this according to your company's desired CCC order workflow.

Only Show Special Order

Use this setting when applicable to limit the items displayed through the CCC integration to special-order items.

Warranty Type

Enter the warranty type you want displayed to CCC users.

For example:

Limited

Warranty Length

Enter the applicable warranty period.

Examples:

• 90 Days
• 1 Year

Warranty Info

Enter any additional warranty information that should be displayed to the customer.

For example:

Please contact us for more information.

3. Configure Part Type and Quality Code Mapping

CCC uses its own quality codes to identify the type and quality of a part.

1place uses the Quality Indicator field on the Item record.

Because different integration partners may use different codes, the CCC True integration allows the value stored in 1place to be translated into the value required by CCC.

CCC Quality Codes

Examples of CCC quality codes include:

CCC may provide an updated list of accepted quality codes. Use the codes provided by CCC for your account.

1place Quality Indicator

The item's Quality Indicator is maintained on the Item Detail record.

Examples may include:

• A = Aftermarket
• C = CAPA Certified
• R = Reconditioned
• OE or OEM = OEM
• OptOE = Optional OEM

The exact value stored in 1place does not have to be identical to the value required by CCC. The Part Type / Code Mapping table translates the 1place value into the appropriate CCC value.

Example

If an item has a Quality Indicator of C in 1place, the mapping can tell CCC to treat that value as the appropriate CAPA quality code.

This is important when another integration partner requires a different value for the same part type.

Industry Certification

Enter the applicable certification when required.

Examples:

• CAPA
• NSF
• CAPA ^ NSF

This field may also be left blank when the item does not have an applicable certification.

Important: Only configure the part type mappings that your company actually uses.

4. Configure Delivery Area ZIP Codes

The Delivery Area ZIP Codes table tells the CCC integration:

1. Which ZIP codes your company services.
2. How many additional days are required to deliver to each ZIP code.

Enter all ZIP codes that your company services through the CCC integration.

The table includes:

ZIP Code

Enter the ZIP code served by your company.

Warehouse

Enter the warehouse associated with the delivery area when applicable.

The warehouse value is for reference and is not used in the delivery-date calculation.

# of Days to Deliver

In addtion to all of the settings (above) that define if 1 or more days will be added to the Estimated Delivery Date, this value is the # of ADDTIONAL DAYS required to deliver to that ZIP code.

For example:

If a customer in ZIP code 12346 places an order, the integration adds 1 day to the applicable estimated delivery date.

Importing ZIP Codes

You can use the CCC ZIP Code template to prepare the delivery-area list.

1. Obtain/download the ZIP Code template.
2. Enter your service-area ZIP codes.
3. Enter the applicable delivery time for each ZIP code.
4. Import the completed file into 1place.

CCC can also provide a list of repair facilities located within the ZIP codes you service.

5. Configure Warehouses

The Warehouses section identifies the warehouse locations that will supply parts through the CCC True integration.

Enter a separate row for each warehouse that will be used to fulfill CCC orders.

Complete the following warehouse information:

• Warehouse Code - Enter the unique code used to identify the warehouse in 1place. The warehouse code cannot exceed 8 characters.
• Our Company Name - Enter your company's name.
• Warehouse Display Name - Enter the name you want displayed for the warehouse, such as Main Warehouse, Dallas Warehouse, or North Location.
• Type Of Parts - Enter the type of parts supplied by this warehouse, as applicable to your CCC configuration.
• Our Street Address - Enter the warehouse's street address.
• Our City - Enter the city where the warehouse is located.
• Our State - Enter the state where the warehouse is located.
• Our ZipPostal Code - Enter the warehouse's ZIP/Postal Code.
• Our ZipPostalCode Extended - Enter the extended ZIP+4 code when applicable.
• Supplier Site Identifier - Enter the supplier site identifier assigned to this warehouse/location by CCC, when provided.
• Our Contact FirstName - Enter the first name of the primary contact for this warehouse.
• Our Contact LastName - Enter the last name of the primary contact for this warehouse.
• Our Contact Title - Enter the job title of the warehouse contact.
• Our Contact Email - Enter the email address of the warehouse contact.
• Our Contact Phone - Enter the phone number of the warehouse contact.
• Our Contact Fax - Enter the fax number of the warehouse contact, if applicable.
• Action - Use the available action option to manage the warehouse record, such as saving or removing the entry.

Warehouse Code

The Warehouse Code is the internal identifier used for the warehouse in 1place.

The code must not exceed 8 characters.

For example:

• MAIN
• WH01
• NORTH
• DALLAS

Use a unique code for each warehouse.

Supplier Site Identifier

The Supplier Site Identifier identifies the specific supplier location within CCC.

If CCC provides a site identifier for your warehouse, enter the value provided by CCC. If you are unsure what value should be entered, confirm the required identifier with CCC before completing the configuration.

Multiple Warehouses

If your company has multiple warehouses that can fulfill CCC orders, add each warehouse as a separate entry.

For example:

• MAIN - Main Warehouse
• NORTH - North Warehouse
• SOUTH - South Warehouse

Each warehouse should contain its own address and contact information.

The warehouse information is used as part of the supplier data provided to CCC and helps identify the location associated with the inventory and delivery information being supplied through the integration.

6. Prepare Customer Records

CCC identifies repair facilities using a Repair Facility ID (RFID).

The RFID must be mapped to the corresponding customer record in 1place.

Obtain the CCC Customer List

After the delivery-area ZIP codes have been configured and the required CCC data files have been submitted, request from CCC a list of repair facilities within your service area.

The list should include the applicable:

• Company name
• ZIP code
• CCC Repair Facility ID (RFID)
• Third-party customer information

Compare the CCC customer list against the customers already in 1place.

Existing Customers

If the repair facility already exists in 1place, map its CCC RFID to the existing customer record.

New Customers

If the repair facility does not exist in 1place, create/import the customer first and then add the CCC mapping.

Import the CCC Customer Mapping

Go to the customer's details and open the API section.

Select:

Import 3rd Party Mapping Data

Download the template and enter:

• Customer # – The customer's 1place Customer Number
• ThirdPartyType – CCC
• ThirdPartyCustomerID – The customer's CCC RFID

Import the completed file.

This mapping allows 1place to recognize which 1place customer corresponds to the repair facility sending an order through CCC.

7. Prepare Item Records

Items must meet the CCC integration requirements before they can be successfully exported.

Review the applicable items and make sure they have:

• An OEM Number
• List Price greater than $0
• A Quality Indicator / Part Quality Code
• ECommerce = Active
• Quantity in Stock greater than 0, when the item is expected to be shown as available

Quality Indicator Examples

Depending on the part type and your company's configuration, the Quality Indicator may identify the item as:

• A – Aftermarket
• C – CAPA Certified
• OO – Optional OEM
• RC – Reconditioned
• RM – Remanufactured

Use the quality indicators configured for your company's CCC mapping.

Why Item Setup Matters

CCC uses the information supplied by 1place to determine what parts can be displayed to repair facilities.

If an item does not meet the required criteria, it may not appear in CCC even though the item exists in 1place.

8. Configure File Transfer

The File Transfer section is used to generate the data files that CCC requires.

The files contain information such as:

• Company information
• Warehouse information
• Item information
• Delivery-area ZIP codes
• Other supplier information required by CCC

CCC will provide the connection information required for your account.

Typical settings may include:

Use the actual credentials and connection information provided by CCC for your account.

Exporting the Data

Go to:

Sales > Integrations > CCC True > File Transfer

To download the files:

1. Select Download.
2. Click Export Data Files.
3. Save the generated files.

To transfer the files directly to CCC:

1. Select FTP.
2. Click Export Data Files.
   

CCC may request these files when preparing your supplier account and identifying repair facilities in your service area.

Browser Pop-up Settings

If your browser does not allow all required files to download, the browser may be blocking the additional file windows.

If necessary, update your browser's Pop-ups and Redirects settings and allow:

s0.osqbo.com






9. Complete the CCC Customer Registration Process

Once your supplier data has been submitted, CCC can provide information about repair facilities located within your service area.

Provide CCC with the applicable ZIP codes and request the customer/repair-facility list.

Use the CCC RFIDs to map those repair facilities to the corresponding 1place customer records.

The repair facilities will also need to configure your company as an electronic parts vendor in CCC ONE.

CCC's repair-facility setup process allows a shop to add an electronic parts vendor and configure the vendor's applicable part types, vehicle information, delivery information, and ordering method.

This step is performed by the repair facility using CCC ONE, not by the 1place supplier.

10. Test the Integration

Before the integration is activated for production use, complete a test order.

Request a Test Order

Contact CCC and request that they send a test order.

Ask CCC to provide:

• The test order number
• The RFID used for the test order

Verify the Order in 1place

Once CCC sends the test order:

1. Confirm that the order is received in 1place.
2. Verify that the order is associated with the correct customer.
3. Review the items, quantities, pricing, and other order information.
4. Invoice the order.

The invoice transmission credentials must already be configured for the integration for the invoice to be successfully submitted to CCC.

Confirm Invoice Transmission

After the invoice is created:

1. Confirm that the invoice was submitted successfully.
2. Contact CCC to confirm that the invoice was received on their side.
3. Resolve any errors before proceeding with production activation.

11. CCC Training and Activation

After the test order and invoice have been successfully processed, CCC will coordinate with your company regarding the remaining training and activation requirements.

Training may cover topics such as:

• CCC Parts
• CCC ONE
• Communicating with repair facilities
• Configuring customers
• Managing electronic orders
• Other CCC functionality required for your supplier account

After the required training and testing are completed, CCC will activate the integration.

Integration Workflow

Once the setup is complete, the normal workflow is:

Repair Facility

CCC ONE
↓
Searches your available parts
↓
Reviews pricing and availability
↓
Creates an electronic parts order
↓

CCC

Transmits the order using the repair facility's CCC RFID
↓

1place

Matches the RFID to the mapped customer
↓
Creates/imports the order
↓
Processes the order
↓
Invoices the order
↓

CCC

Receives the invoice electronically

Ongoing Maintenance

After the integration is active, periodically review the following:

Items

Make sure new items have:

• OEM Number
• List Price greater than $0
• Correct Quality Indicator
• ECommerce enabled
• Appropriate inventory quantity

Customers

When adding a new repair facility:

• Create the customer in 1place.
• Obtain the CCC RFID.
• Map the RFID to the 1place customer.

Delivery Areas

When expanding or changing your delivery area:

• Add the new ZIP codes.
• Confirm the correct delivery time.
• Confirm the applicable warehouse.

Integration Settings

Review the CCC True settings when your company changes:

• Supplier information
• Contact information
• Delivery schedules
• Warehouses
• Warranty information
• Part-quality mappings
• FTP/API credentials

Keeping these settings current ensures that CCC receives accurate supplier, inventory, pricing, customer, and delivery information.

CCC True - Setting Up the automated Shop Registration API.

Overview

The CCC Shop Registration feature allows 1place to register a customer with the CCC True integration service. Once registered, the customer is authenticated with CCC, enabling integration features that require shop registration.

The integration supports two deployment models:

• Standard (Non-KSI) Customers – Uses the shared 1place integration server and credentials.
• Dedicated Integration Customers (such as KSI) – Uses the customer's own integration server and authentication credentials.

Based on the configuration, 1place automatically determines which authentication method to use.

Accessing API Integration Details

Navigate to:

Sales → Integration → CCC True → API Integration Details

This screen is used to configure the Shop Registration feature.

API Integration Settings

The API Integration Details screen contains the following settings:

Enable Shop Registration

Enables or disables automatic CCC Shop Registration.

When enabled, 1place automatically attempts to register customers configured for the CCC True integration.

If disabled, customer API information is saved, but no registration request is sent.

Integration Server Details

These fields are intended only for customers using their own dedicated integration environment.

Standard customers should leave these fields blank.

Integration Credentials

Enter the authentication credentials for the dedicated integration server.

Standard customers should leave these fields blank.

Configuration Scenarios

Scenario 1 – Standard (Non-KSI) Customer

Customers using the shared 1place integration service should:

1. Enable Shop Registration.
2. Leave the Integration Server and Credential fields blank.
3. Save the configuration.
   
   

When the server and credential fields are blank, 1place automatically uses the shared OneSource integration credentials.

No additional configuration is required.

Scenario 2 – Dedicated Integration Customer (KSI)

Customers with their own integration environment should:

1. Enable Shop Registration.
2. Enter the Integration Server information.
3. Enter the authentication credentials.
4. Save the configuration.

The system will authenticate using the customer's dedicated integration environment.

Shop Registration Workflow

Shop Registration begins whenever:

• A customer's API Type is configured as CCC True.
• Enable Shop Registration is enabled.

Standard (Non-KSI) Customer Workflow

When Integration Server fields are blank, the system:

1. Verifies that Shop Registration is enabled.
2. Uses the shared OneSource integration credentials.
3. Validates the authentication token.
4. Registers the customer with CCC.

Once registration is successful:

• The customer is marked as registered.
• Future manual registrations and scheduled registration jobs will skip the customer unless they are unregistered.

Dedicated Integration Customer Workflow

When Integration Server information has been provided, the system:

1. Verifies that Shop Registration is enabled.
2. Uses the configured Integration Server and credentials.
3. Validates or generates an authentication token.
4. Registers the customer with CCC.

Once registration is successful:

• The customer is marked as registered.
• Future registration attempts are skipped unless the customer is unregistered.

Shop Unregistration

Removing the CCC True API configuration from the customer's API settings automatically initiates the Shop Unregistration process.

The system uses the same authentication method that was used during registration.

• Standard customers use the shared OneSource integration credentials.
• Dedicated customers use their configured Integration Server and credentials.

Important Notes

• Shop Registration must be enabled before registration can occur.
• Standard customers should leave the Integration Server and Credential fields blank.
• Dedicated Integration customers must provide their own server information and credentials.
• A successfully registered customer will not be registered again unless they are first unregistered.