Account Login & Setup (Incomplete)

Forgot Password or Resetting Your Password

How to Reset Your Password

If you forgot your password, follow these steps to reset it:

1. On the Sign In page, click "I forgot my password" — this link is located just below the License Agreement, Terms of Service, Privacy Policy links.
2. You’ll be routed to the "Get help signing in to your 1place" page.
3. Enter the Email Address associated with your account.
4. Click Continue.
5. If the email exists in our system, you’ll receive an email with a temporary password.
6. Follow the instructions in the email to sign in and update your password.

Troubleshooting Tips:

• Didn’t get the email? Check your spam or junk folder.
• Make sure you entered the correct email linked to your 1place account.
• If you're still unable to reset your password, please contact your Company Administrator first for assistance.
• If needed, your Administrator can contact 1place Support for additional help.

What to Do If You Don’t Receive the Reset Email

If you’ve requested a password reset but haven’t received the email, try the following steps:

1. Check your Spam or Junk folder — sometimes automated emails are filtered.
2. Double-check your email address — make sure you entered the correct address linked to your 1place account.
3. Wait a few minutes — email delivery may take a little time depending on your mail provider.
4. Try requesting the password reset again — you can repeat the process if needed.
5. Still not receiving the email?
• Contact your Company Administrator — they can reset your password directly in 1place.
• If further assistance is needed, your Administrator can reach out to 1place Support: support@onesourcesoftware.com.

Creating a New Account (Sign Up)

How to Sign Up for a New Account on 1place

To create a new 1place account:
Important Note: This process creates a new company account on 1place.
If you’re an employee or user of an existing company account, your Company Administrator must create your user account inside 1place. Please check with your administrator before signing up.

1. Go to https://1place.cloud/ and click Sign Up — located at the bottom of the Sign In screen.
2. Fill out the Sign Up Form with the following information:
• Company Name
• Contact Full Name
• Phone Number
• Email Address (this will be your login email)
• Password (create a secure password for your account)
• Number of Licenses or Users
• Captcha Code (enter the code shown)
3. After completing the form, click Create Account.
4. Follow any confirmation steps provided to complete your account setup.