Overview

EBizCharge is a fully integrated payment processing solution within 1place that allows businesses to securely accept, manage, and track credit card payments throughout the sales process.

Once the EBizCharge integration is set up, payment-related activities can be managed directly within 1place, helping keep customer payment information and transaction activity connected to the corresponding customer and sales records.

With EBizCharge, users can:

• Manage Customer Payment Methods - Add and manage customer payment methods within 1place.
• Process Credit Card Payments - Accept credit card payments directly from Sales Orders and Invoices.
• Generate Payment Links - Create Email Pay / Payment Links that can be sent to customers so they can make a payment online.
• Track Transactions - View credit card transaction history and payment activity within 1place.
• Accept Customer Portal Payments - Allow customers to securely make credit card payments through the Customer Portal.
• Request Payment Methods - Send requests to customers to provide or save a payment method.
• Process Refunds - Process refunds for applicable credit card transactions.

The EBizCharge integration connects these payment activities with the customer's records and sales transactions in 1place, providing a centralized way to manage credit card payments without requiring users to leave the system for everyday payment tasks.

This article covers the complete EBizCharge workflow in 1place, including:

• Setting up an EBizCharge account.
• Connecting the EBizCharge account to 1place.
• Managing customer payment methods.
• Processing credit card payments.
• Sending payment links and accepting Customer Portal payments.
• Viewing transaction history.
• Requesting payment methods.
• Processing refunds.
When creating or updating a user, review the applicable security settings to make sure the user's access matches their responsibilities.

Getting Started

How to Sign Up for an EBizCharge Account

Before using EBizCharge to process credit card payments through 1place, your business must first establish an EBizCharge account.

If you are interested in using EBizCharge with 1place, you can sign up with assistance from your dedicated 1place Customer Support team.

To get started:

1. Contact your dedicated 1place Customer Support team and let them know that you would like to sign up for an EBizCharge account.
2. 1place will introduce you to EBizCharge and initiate the referral process.
3. Wait for EBizCharge to contact you. An EBizCharge Sales Representative will reach out to you to discuss the account setup and offer an EBizCharge demo.
4. Prepare your credit card processing statements. EBizCharge may request your most recent three months of credit card statements as part of the account setup process. Have these statements available when requested.
5. Complete the EBizCharge signup and onboarding process with the EBizCharge team.
6. Once your EBizCharge account is established, you can proceed with setting up the EBizCharge integration in 1place.

How to Set Up the EBizCharge Integration in 1place

How to Process a Payment Using a Saved Card

To process a payment using a card already saved for the customer:

1. On the Invoice screen, click Payment Info.
2. Click Receive/Edit Payments. The Payments window will appear.
3. Under Payment Method, select Credit Card.
4. Select a card from the Cards on File dropdown. The dropdown displays all saved cards available for the customer.
5. Review the card information and make sure all details are accurate. The CVV/Security Code must be entered when processing the payment. This information should be obtained from the customer.
6. Review the Amount Tendered and make sure the payment amount is correct.
7. Click Authorized Card and Apply Payment to authorize the card and apply the payment to the invoice.

How to Use a New Card for Payment

A new card can be used to process a credit card payment by selecting Add New Card during the payment process.

1. On the Invoice screen, click Payment Info.
2. Click Receive/Edit Payments. The Payments window will appear.
3. Under Payment Method, select Credit Card.
4. Click Add New Card. The Add New Card EBizCharge form will appear.
5. Enter the required card information and make sure all details are accurate. The CVV/Security Code must be entered when processing the payment. This information should be obtained from the customer.
6. Review the Amount Tendered and make sure the payment amount is correct.
7. Click Authorized Card and Apply Payment to authorize the card and apply the payment to the invoice.

Understanding Payment Results

After Authorized Card and Apply Payment is selected, the system will process the credit card transaction and display the payment result. Review the result to confirm whether the payment was successfully authorized and applied to the invoice.

Customer Payment Experience

How to Generate an Email Pay / Payment Link

The Email Pay option allows you to send the customer a secure payment link where they can complete the invoice payment using a saved card or a new card.

1. On the Invoice screen, click Payment Info.
2. Click Receive/Edit Payments. The Payments window will appear.
3. Under Payment Method, select Email Pay.
4. Verify the customer's email address. The system will usually populate the customer's primary email address saved on file. Update the email address if the customer provides a different one.
5. Click Pay via Email. A confirmation message will appear indicating that the payment link has been sent.
6. Have the customer check their email for the payment link.
7. In the email, the customer should click the Click to Pay button.
8. A secure payment form will open in a new tab. The customer can select a saved card or enter a new card. The CVV/Security Code is required.
9. Once the card is selected or entered, the customer clicks Pay Now to complete the invoice payment.

How Customers Pay Through the Customer Portal

Customers can also pay for their orders using a credit card through the Customer Portal.

1. After adding items to the cart, click Proceed to Checkout.
2. On the Secure Checkout screen, under Paying With, select Pay with Credit Card.
3. Select a card from the Cards on File dropdown, or click Add New Card to enter a new card.
4. Review the card information and make sure all details are accurate. The CVV/Security Code must be entered when processing the payment.
5. Click Submit Order & Pay to complete the order and payment.

Understanding the Customer's Payment Experience

Customers can complete credit card payments through either an Email Pay payment link or the Customer Portal. In both methods, customers can use a saved card or enter a new card, with the CVV/Security Code required to complete the payment.

Managing Transactions

How to View Credit Card Transaction History

To view the history of credit card transactions:

1. Go to Sales > Integrations > EBizCharge (Credit Card) > All Transaction History.
2. Select the From and To dates to specify the transaction date range.
3. Click Get Transaction to display the transactions within the selected date range.

The transaction history displays the following information:

• Invoice # - The invoice associated with the transaction.
• Transaction Date - The date and time the transaction was processed.
• Customer # - The customer associated with the transaction.
• Result - The result of the transaction, such as Approved.
• Auth Amount - The amount authorized for the transaction.
• Remaining Balance - The remaining balance associated with the transaction.
• Reference # - The reference number assigned to the transaction.
• Card Code Result - The result of the card security code verification.
• Batch Reference - The batch reference associated with the transaction.
• Batch # - The batch number associated with the transaction.
• AVS Result - The result of the Address Verification System (AVS) check.
• Status - The current status of the transaction.

How to Refund a Credit Card Payment

Credit card payments can be refunded directly from the invoice where the payment was applied.

1. Open the Invoice.
2. Click Receive/Edit Payments.
3. At the bottom of the Payments window, locate the list of payments made on the invoice.
4. Under Action, click the Refund button (reverse icon) for the payment you want to refund.
5. Complete the payment details:
   • Select the Payment Method to be used for the refund from the dropdown.
   • Confirm the Payment Date.
6. Click Apply Payment.

Understanding Credit Card Transaction Statuses

The Status column in All Transaction History shows the current processing status of each credit card transaction. Understanding these statuses helps you determine whether a payment is still being processed, has been completed, or has been returned.

Approved

Approved indicates that the credit card transaction was authorized by the card issuer. The authorization confirms that the transaction was accepted for processing. An approved transaction may still go through additional processing before it is fully settled.

Pending

Pending indicates that the transaction has been authorized but has not yet been fully processed or finalized. Pending transactions are awaiting final processing and may remain in this status temporarily.

For example, All Transaction History may show:

• Result: Approved
• Status: Pending

This means the transaction was successfully authorized, but its processing has not yet been finalized.

Declined

Declined indicates that the card issuer did not approve the transaction. A transaction may be declined for reasons such as insufficient available funds, an exceeded credit limit, an expired card, or other restrictions on the card or transaction.

Settled

Settled indicates that the transaction has completed processing and has been settled.

Returned

Returned indicates that the transaction has been returned.

Refunded

Refunded indicates that a previously processed credit card payment has been returned to the customer's card.

Understanding Result vs. Status

The Result and Status columns provide different information:

• Result - Shows the response received when the credit card transaction was processed, such as Approved or Error.
• Status - Shows the transaction's current processing state, such as Pending, Settled, or Returned.

For example, a transaction may have a Result of Approved while its Status is Pending. This means the transaction was approved but is still completing its processing cycle. EBizCharge's documentation confirms that Result and Status are separate transaction properties, with Status values of Settled, Pending, and Returned.