Microsoft Office 2010 - Service Pack 1 (SP1) - Problems

Author: Steve Childs Reference Number: AA-01797 Created: 2011-10-18 08:26 Last Updated: 2011-10-21 14:41

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What happens if I open OneSource (shortly after SP1 was installed) and OneSource Hangs?

Problem: When SP1 is installed it changes the Microsoft Office driver 'References', which causes Access / OneSource to HANG while it is 'searching' for the new 'references' (sometimes for 30 minutes or longer)
Solution: Open OneSource, and just wait for 30+ minutes. After the refereneces are located you will be able to log into OneSource.
IMPORTANT NOTE: To prevent EVERY user from having this same problem, make a copy of your recently 'referenced' copy of OneSource and give thecopy to all users.

Start > Control Panel > Administrative Tools > Event Viewer
On left, Click on Event Viewer
On the bottom, center, under the Log Summary, Log Name = Application, double click on Application.
Click on the 'Source' column, and look for MSINstall
You can see the columns by date in descending order. (You will be able to see what was installed)

How to uninstall SP1 (Use this only if a recent installation of SP1 is causing your business a problem)

Start > Control Panel > Programs and Features
On the left side, under the bolded heading of 'Tasks' click View Installed updates.
Select Microsoft Office 2010 Service Pack 1 (SP1) (in the list) and then click Uninstall on the tool bar above.